Please contact us if you have any questions (thank you). Additionally, you may contact us directly via email at 'sales AT glacierboats.com' (replace the ' AT ' with '@' to create the email address), by phone at 208.999.0068, or via snail mail sent to Glacier Boats of Alaska, P.O. Box 575, Bonners Ferry, ID 83805. Note that you can get many questions answered at our builder's forums - See https://www.glacierboats.net . We want you to obtain the boat of your dreams - Don't hesitate to ask questions!
We do share your personal information with anyone! This is to protect you from potential identity theft and misuse of your personal contact information. The exception to this rule is the use of your login username in our builder's forum (https://www.glacierboats.net), or social media, for the purpose of referring to threads that you participated in or in referring to your project in our forum. If another builder (etc) wishes to contact you directly, we will contact you for permission first, before sharing this information with the other person (if we even have your contact information!). We will recommend to all that the private message system at our builder's forums is utilized as a first effort in communicating with someone else. Your information is private!
If you are unhappy with any product purchased from Glacier Boats of Alaska, for any reason, please contact us for resolution of the issue. If we do not reach a satisfactory resolution, then you are entitled to a full refund.
Usage of this site, or our sister site where the builder's forum exists (https://www.glacierboats.net), indicates your acceptance that Glacier Boats of Alaska may utilize any post, image, video, or file originated by you in our builder's forum, website, social media, or online video hosting service such as YouTube. Glacier Boats of Alaska may use your media in our support efforts, in our builder's forum, social media sites, YouTube, or in Glacier Boats of Alaska marketing efforts in our efforts to gain exposure to our designs and to help or encourage others in their build process. YOUR personal information, however, is always private and never shared! - See privacy policy above.
Digital delivery of digital / downloadable products are available immediately via a download link sent via email when your purchase is completed. If, after your purchase is complete, you register at our website, then we will enable download of your digital products through our website ... typically within a week of registration and product purpose, but this time frame is not guaranteed. We may be out fishing! Shipment of physical products such as printed plans or items from the gear store, may be as soon as 2 or 3 days after ordering, or as long as 4 to 6 weeks, depending on whether the items are in stock or must be produced and shipped to us (hats, decals, etc) or must be printed and bound (printed plans). Regardless of anything, we make an effort to ship your order as soon as possible. Unshipped orders can be cancelled and refunded upon request.
Please contact us if you run into any issues with your order so that we can find a resolution. Unworn or unused (resellable) products may be returned for a full refund. If you received defective or damaged product, we will replace it (shipping included) at our cost.
If, for whatever reason, you need to cancel an order, you may do so. Cancellation of an order containing tangible products (hats, decals, etc) will result in a full refund and nonshipment if the order has not yet shipped. If the product(s) have already shipped, then we ask that you please ship them back to us as-received for your refund.
All plans are sold without warranty or guarantee, expressed or implied, including but not limited to seaworthiness, trim, stability, structural integrity, longevity, wear and tear of any kind, degradation in any environment or conditions, insurability, ability to be registered or licensed, whether any boat standards such as those published by the United States Coast Guard (USCG) or the American Boat and Yacht Council (ABYC) are met by the designs or not, and any items added to the boat such as electrical, fuel, and ventilation. Building a boat from Glacier Boats of Alaska plans indicates your full acceptance of all responsibilities associated with your project or finished boat. For best results please adhere to all guidelines in the plans, especially including size, structure, and all weight related limitations (weight, location). Variation from the plans will result in variations in trim, performance, and structural integrity. You should seek approval of all proposed modifications from Glacier Boats of Alaska, in writing, before proceeding with any such modifications. You are the boat manufacturer, and as such, accept and own complete responsibility for all associated risk, including but not limited to the above and/or financial impact that may result.
